FAQ & Troubleshooting The Yoga Lounge Anytime

Question 1 : How to view your charge history ? 

Open your Account

Click the 'View charge history' link under the 'Billing' section:

Question 2: What to do if you forgot your login email address ? 

Open your login form

Click the 'Forgot Email' link & follow the directions to reset : 

Question 3 : How to fix 3rd party cookie log in issues ? 

If you're having trouble:  logging in and see a message to make sure 3rd party cookies are enabled in your browser.

On Safari Desktop - Open your Safari browser > click 'Safari' in the top left > click Preferences:

Click 'Privacy' then make sure that 'Prevent cross-site tracking' and 'Block all cookies' are unchecked:

If these settings are already correct, check to make sure you are using the most updated version of safari. 

Delete all cookies

Open your Safari browser > click 'Safari' in the top left > click 'Preferences' > click 'Privacy' > click 'Manage Website Data' > click 'Remove All' > then click 'Done':

Clear Cache

Open your Safari browser > click 'Safari' in the top left > click 'Preferences' > click 'Advanced' > Check off 'Show Develop menu in menu bar' > Close out of Preferences and then in your browser window click 'Develop' > then click 'Empty Caches':

How to check Safari settings on iOS (i.e. iPhone or iPad)

To find your Cookie settings in iOS go to 'Settings' > 'Safari' > scroll down to 'Privacy and security'. 

Make sure 'Prevent Cross-Site Tracking' and 'Block All Cookies' are toggled off:

If this doesn't fix the issue, make sure you're using the most recent version of Safari iOS.

Chrome Browser Type this into a new tab in your Chrome browser: chrome://settings/content/cookies